Shipping policy

At Oarlo we work to make sure your order arrives quickly and safely. Below you will find the shipping and delivery terms that apply to purchases made on our website.

 

1) Order Processing

  • Preparation time: 1–2 business days after payment confirmation.

  • Orders placed after 2:00 PM (WET/WEST) are processed on the next business day.

  • During sales or promotional periods, processing may take longer.

 

2) Estimated Delivery Times

  • Mainland Portugal: 2–5 business days after dispatch.

  • Azores and Madeira: 4–10 business days after dispatch.

  • Spain / European Union: 3–7 business days after dispatch.

  • Rest of the world: 7–20 business days (varies by country).

 

Delivery times are estimates provided by the carriers and may vary for reasons beyond Oarlo's control (strikes, weather, logistics peaks, etc.).

 

3) Carriers and Tracking

  • We ship via CTT / partner carrier (may vary depending on destination and parcel size).

  • As soon as your order is dispatched, we will send the tracking number to your email.

  • If you do not receive tracking within 48 business hours, contact us at oarlosupporte@gmail.com.

 

4) Shipping Costs

  • Shipping costs are shown at checkout, before payment.

  • Free shipping on orders over €49 (mainland Portugal only), unless otherwise stated.

  • International orders may incur additional costs.

 

5) Addresses, Failed Deliveries and Redeliveries

  • Please check that your address and contact details are correct at the time of purchase.

  • In the event of an incorrect address, absence of the recipient or an unclaimed parcel, redelivery costs are the customer's responsibility.

  • We do not ship to PO boxes where the carrier does not allow it.

 

6) Damaged or Lost Parcels

  • If the parcel arrives damaged, photograph it before and during opening.

  • Report the case within 48 business hours to oarlosupporte@gmail.com, attaching photos and your order number.

  • If damage or loss is confirmed, we will arrange a replacement or refund following review.

 

7) Orders Containing Pre-order Items

  • Orders containing pre-order items will be shipped in a single delivery once all products are available, unless otherwise agreed.

  • The estimated availability date is shown on the product page.

 

8) International Shipping, Taxes and Customs

  • For countries outside the European Union, customs duties, local VAT and clearance fees may be charged by the destination country.

  • These costs are the customer's responsibility and are not included in the amount paid to Oarlo.

 

9) Delivery Prevented by Force Majeure

  • Oarlo is not liable for delays caused by external factors (natural disasters, strikes, border controls, holiday periods, etc.), but will do everything possible to minimise the impact.

 

10) Contact

  • Email: oarlosupporte@gmail.com

  • Phone / WhatsApp: +351 969 416 838

  • Return / exchange address (where applicable): Portugal — address provided by our customer support team

This policy may be updated without prior notice. We recommend reviewing it before each purchase.